- Research suggests that 32 percent of television viewers avoid commercials with various methods such as diverting their attention to another device or changing the channel.
- The development of the digital video recorder (DVR) has caused viewers to skip through more advertisements, but marketers can use various techniques to alter their ads and account for these viewers in order to still make their commercials successful.
- Some viewers, though, actually enjoy watching commercials, especially during occasions such as the Super Bowl or when they are watching an emotionally stimulating program.
A study conducted by Dean M Krugman, Glen T. Cameron, and
Candace McKearney White for the Journal of Advertising analyzes visual attention to programming and
commercials by use of in-home observations that examine eyes-on-screen time. Results from the study find that viewers are visually oriented to the program that they watch 62% of the time, while they are oriented to the commercials only 33% of the time. One reasons for this difference in visual orientation is that many individuals will use specific techniques in order to avoid the commercials that play during their program.
The researchers estimate that 32 percent of television viewers avoid commercials.
A survey of 39 University of Maryland students discovers the methods of commercial avoidance that are most commonly used when the students watch live television. When asked to choose between various methods of avoidance tactics, 74% of respondents stated that they engage with another device such as a phone or laptop when a commercial appears during the program that they are watching. Following this, 15% of respondents commonly change the channel as their avoidance method. The survey therefore supports Wilbur's claim of viewers using the practices of multitasking and zapping commonly when watching television programs.
Another way in which commercial avoidance has increased
recently is due to new technological developments such as the digital video
recorder (DVR). The fundamental effect of DVR is that it shifts control from
television networks and advertisers to you, the viewer.
Wilbur’s study discovers
that, “DVR users skipped 68% of commercials in recorded programming.”
Interestingly enough, it is found that ads that are skipped
through actually create stronger brand recognition effects. Wilbur references
another study that “found that zipped ads produced brand recall effects about
20% greater than unzipped ad exposures,” and another that discovered that “high-speed
exposures to television commercials boost prior learning, suggesting that
zipped commercials can function effectively as reminder ads.” Therefore, if
advertisers make small adjustments to tailor their ads to the zippers who use
DVR, their company can benefit very much.
Advertisers have altered many of their advertising techniques specifically to account for the skipping patterns that DVR users
frequently conduct. Some of the creative strategies that are now used by marketers include
making brand names or logos more dominant within the commercial and designing
the advertisements so that they can be understood even at an accelerated
speed. Specific commercial placement within a pod of commercial time during a program
also affects its success for a company. For example, a company may favor to be the first commercial played in a pod of commercial break time rather than in the middle of the commercial break.
But not all advertisers need to take into account the use of DVR and its tendency to cause users to skip ads. In fact, some television viewers admit to enjoying commercial advertisements and state that the ads actually convince them to buy certain products. Research by the University of Illinois finds that males, younger consumers, persons with less education and income, and nonwhites generally report more favorable attitudes to advertisements than others did.
The researchers discovered that 52% of their respondents agree that they enjoy watching most of the advertisements that they are exposed to.
University of Maryland students, such as freshman Noah Todd, report that they enjoy television commercials
especially when they involve topics that are heartwarming for viewers. Todd finds commercials to be much more worthwhile when they are sentimental and have an uplifting message.
In addition to this, a study conducted by Steve Olenski from Forbes asked
individuals what they find desirable in commercials, and Olenski received replies
such as “Heart and or Humor. One that tickles the funny bone, makes you laugh
out loud… On the flip side, one that pulls at the heart strings, or even at
times rips the heart right out of your chest.” Obviously, not every commercial is going to have these qualities, but many viewers have shown to respond much more favorably when they do.
Cartoon from Sportsbusinessdaily.com |
Certain occasions and environments such as the Super Bowl also increase viewer’s interest in advertisements as well.
So what does all of this prove? Advertisers have to alter
the specific techniques that they use to create their commercials in order to
cater to the specific audience and environment that they are in. They need to
alter their ads to the DVR savvy generation that is developing, but also
understand that some consumers actually enjoy watching the ads that they create,
especially on special occasions such as the Super Bowl.